Motability Operations scores a hat-trick of Customer Service awards  

Not one, not two, but a hat-trick of awards for outstanding customer service, means Motability Operations is giving some of the best known call centres in the UK a run for their money.

The Top 50 Call Centres for Customer Service Awards are the UK’s biggest ever call centre benchmarking exercise to recognise first class customer service.

Motability Operations took first place in the Public Services category and Best Newcomer category and achieved second place in the highly coveted overall Top 50 rating. The Awards were judged through a combination of written submissions and a mystery shopping exercise where we scored a fantastic 93.7 per cent satisfaction.

These awards reinforce the high quality of service we offer our customers through our UK based call centre. When customers call Motability, they reach a real person straight away as there is no automated answering system (other than the legally required message explaining that calls may be recorded) or complicated menu options to choose from. We also aim to offer a solution to almost all queries in one call.

Lisa Witherington, Head of Customer Services at Motability Operations commented:

“We would have been thrilled to have made the Top 50 list at all, but to come in at second place is fantastic. This, coupled with the wins in the Public Services category and Best Newcomer category, are such huge achievements for the customer services team and Motability Operations as a whole. A lot of hard work has gone into ensuring customers have easy access to any information they may need and that they receive the highest quality of customer service when calling Motability”.

Motability is the worry-free way to lease a brand new car, scooter or powered wheelchair in exchange for the Higher Rate Mobility Component of the Disability Living Allowance or War Pensioners’ Mobility Supplement. Over half a million disabled people in the UK choose this affordable way to get mobile.

For full information on leasing a car from Motability call 0800 093 1000 or see our website.

The UK’s biggest ever call centre benchmarking exercise, conducted by independent market research company GfK Mystery Shopping, was commissioned by the UK’s Top 50 Call Centres for Customer Service, a programme organised by Call Centre Focus magazine, to raise customer service standards in the call centre industry.