Who we are

Smiling customer in wheelchair in front of red car

Worry-free, affordable mobility

Since 1978, we have operated the Motability Scheme and delivered mobility to nearly four million customers throughout the UK. We aim to provide a wide range of affordable vehicles to meet our customers’ different disability needs. Today, over 640,000 disabled people and their families benefit from the worry-free mobility available through the Scheme.

Our customers are able to lease cars, Wheelchair Accessible Vehicles (WAVs), scooters and powered wheelchairs. As part of the worry-free package, all of our cars come with insurance, maintenance, breakdown assistance and a mileage allowance of 60,000 miles.

With an annual turnover of £3.8 billion, our business model is designed to ensure that our operation is stable and sustainable in the long term. This enables us to provide our customers with sustained affordability throughout the economic cycle. All profit is retained in the Scheme for the benefit of our customers.

How it works

Mobility allowance

Government decides who should receive mobility allowances. Customers may choose to assign their mobility allowance to obtain a vehicle, powered wheelchair or scooter.

Funding

Funding from the financial market

Customers

Customers have access to a wide range of products that meet their specific needs.

Delivering the Scheme

Cars, powered wheelchairs and scooters are delivered through partnerships with manufacturers and dealers.

End of lease

After the three-year lease period, vehicles are returned to Motability Operations. Over 90 per cent of customers choose to renew their lease.

Suppliers

Provide servicing, breakdown assistance, insurance and tyre and windscreen replacement

Remarketing

Used cars are resold into the used car market through our market-leading online channel “mfldirect” and our national auction programme.