We believe that good governance is at the heart of every successful business. Three senior committees and further sub-committees focus on the organisation's key areas, reflecting our commitment to excellent corporate governance.
Our Audit Committee is comprised of three Independent Non-Executive Directors and four shareholder-appointed Non-Executive Directors. Motability, the Charity, has observer rights.
The Committee is given delegated authority from the Motability Operations Board to:
Barry O’Byrne - Non-Executive Director Lisa Bartrip - Non-Executive Director Chris Davies - Independent Non-Executive Director Daniel Meredith Jones - Non-Executive Director Simon Minty - Independent Non-Executive Director Ruth Prior - Independent Non-Executive Director (CHAIR) Neill Thomas - Senior Independent Director Paul Thwaite - Non-Executive Director
The Committee meets quarterly before meetings of the main Board, at which the Committee chair reports. Matters considered during the year included:
Other matters the Committee focused on at intervals during the year included:
Our Nomination Committee is comprised of the Non-Executive Chairman and two Independent Non-Executive Directors. The Committee meets twice a year or when required and has authority from the Board to:
Rt. Hon. Sir Stephen O’Brien KBE, Chairman (CHAIR) Ruth Prior - Independent Non-Executive Director Neill Thomas - Senior Independent Director
Our Chairman holds meetings with shareholders and reports on any views, issues or concerns to the Board. The Senior Independent Director can attend these meetings when it’s considered appropriate. During the year, the Nomination Committee covered these matters:
Motability Operations has a clearly defined strategic agenda and framework. This underpins our core purpose of providing worry-free mobility to people with a wide range of different disabilities and offering a wide choice of vehicles at affordable prices. This strategic framework ensures the alignment of business objectives, performance targets and business planning.
With remuneration, our aim is to create a competitive package to attract and retain individuals with the skills, experience, and expertise to run a business of the size and complexity of Motability Operations sustainably. Our policy ensures we do not encourage inappropriate behaviour or actions, and we never reward poor performance or failure.
Chris Davies - Independent Non-Executive Director Daniel Meredith Jones - Non-Executive Director Simon Minty - Independent Non-Executive Director Ruth Prior - Independent Non-Executive Director Neill Thomas - Senior Independent Director (CHAIR)
We have a range of policies that continuously improve the way we work and make sure we're investing in our employees' long-term wellbeing:
All employees can access these policies through our intranet, and they form part of our new starter induction pack.
It's critical we have financial oversight and control when responding to changing customer needs.
We’ve designed a competitive remuneration package to attract and retain the necessary skills, experience and expertise to run our business on a sustainable basis.
We deliver by listening to our customers and ensuring that we meet their requirements.
During the lockdown months of June and July call volumes increased by up to 60%, excluding these two months the KPI delivered was 77%
The average customer wait time during June, our busiest month, was only 6 minutes
Mobility is a priority to our customers. In the event of a breakdown our customers receive priority assistance, and with an average response time of 39.2 minutes during the year (compared with a KPI target of <42 minutes), customers are quickly attended to and are mobile again.
Supporting our long-term sustainability and community engagement.
Our objectives are at the heart of our proposition.
Download our latest report Will download a resource(PDF 236KB)
© Motability Operations Limited 2021
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