We manage a range of key suppliers to ensure that we provide customers with a consistent UK-wide proposition, representing excellent value for money and delivering first-class customer service
We aim to provide a UK-wide and universally available proposition to a consistently high standard. In order to deliver this we engage with and manage a range of suppliers. We aim to not only deliver value through every aspect of our supply chain, but also ensure that suppliers deliver the highest standards of customer service.
We source vehicles from over 30 vehicle manufacturers and use a variety of adaptation and conversion specialists.
Through our national network of around 5,000 approved Motability Dealers, we oversee the delivery of the full ‘end-to-end’ customer process – from application for and delivery of the vehicle, through servicing, maintenance and repair, to the return of the vehicle at the end of contract. This involves the training of over 14,000 Motability Dealer Specialists and results in over one million transactions between Motability Operations and the dealer network each year.
We manage a number of other key suppliers who deliver other elements of the ‘worry-free’ package, including prioritised roadside assistance, and tyre and windscreen replacement.