Our values help us make sure we meet the needs and expectations of customers. We embrace diversity, which gives us a broader perspective and enhances our performance, creating better value.
To make sure we always deliver this exceptional value for customers, we have defined four strategic pillars. These give us a clear framework to align our business objectives, strategic initiatives, performance targets and plans. Together, our people, principles, culture and values allow us to deliver these objectives.
We aim to deliver excellent customer service consistently throughout each lease and demonstrate a depth of disability expertise, both for customers and employees.
We always make sure we offer a wide range of vehicles at competitive, affordable prices
We aim to create greater awareness and understanding of the Scheme across our potential market. In this way, we can attract new customers.
Our business model, people, finances and infrastructure are all geared towards protecting the long-term sustainability of the Scheme. Discover more about our goals, KPIs, objectives and performance in our 2020 Annual ReportOpens in new window
To meet our customers’ needs, we must be a truly sustainable organisation. To make sure we are, we have defined five core values, which create a framework for our business objectives, planning and performance targets.
These clear values help us improve and safeguard our long-term viability.
Supporting our long-term sustainability and community engagement.
Our objectives are at the heart of our proposition.
© Motability Operations Limited 2021
Motability Operations Limited is authorised and regulated by the Financial Conduct Authority under reference number 735390. Please see our Terms and Conditions for more information.