The way we work is central to delivering and meeting the needs and expectations of our customers. Guided by clear-cut values and principles, our business culture provides a foundation for success.
We have identified a number of positioning principles that underpin our business strategy. We use these as reference points in conducting our day-to-day interactions with customers, employees and other stakeholders. These include:
We believe in accessibility in the broadest sense, recognising that everyone has differences in capabilities, needs and aspirations. Within our business, this means providing the same job opportunities for every employee. It means sustaining a culture where people are free to flourish, and their contribution is rewarded equally regardless of race, national or ethnic origin, disability or gender.
We have taken a number of positive and meaningful steps to address gender pay, including diversity training for managers, and the creation of networking groups, including a Women's Networking Group to provide a forum for discussing ideas and potential solutions to advance gender equality.
Find out more in our 2020 Gender Pay Gap Report Will download a resource(PDF 236KB)
To give our customers the best service, we work to ensure the highest performance levels across our company. Our performance culture looks to reward excellence and success – and that means our people:
It is fundamental to our organisation that we really understand our customers. We use a number of opportunities to make sure that a wide range of views are heard.
Our company values are behaviours which apply to everyone at every level of the company.
Become part of an organisation that helps people find freedom and independence
Our graduate programme provides mentoring with senior members of staff.
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