Our values


The way we work is central to delivering and meeting the needs and expectations of our customers. We embrace diversity, which enables us to have a wide variety of approaches and perspectives. It helps to improve our performance and create value for our customers.

Working to a clear set of corporate principles

Our work is guided by clear-cut principles that ensure we are working efficiently and strategically. These include:

  • Working closely with the Motability charity
  • Competing on value, customer service and disability expertise
  • Providing value for our stakeholders
  • Ensuring our financial position is strong and capable of sustaining the Motability Scheme
  • Maintaining our status as an outstanding and responsible employer 

We believe in accessibility in the broadest sense; that everyone has differences in capabilities, needs and aspirations. By being open to the diversity of our employees, we can work better together, combine our talents to drive high standards of performance, and create engaging and inclusive experiences for all.

Read our 2017 Gender Pay Gap Report Will download a resource(PDF 780KB) to find out more about the initiatives we’re undertaking to ensure that diversity and inclusion continues to be a normal part of who we are and what we do.  

Creating a positive working environment

To give our customers the best service, we work to ensure the highest performance levels across our company. Our performance culture looks to reward excellence and success – and that means our people:

  • Involve themselves in company policy and direction
  • Think commercially about key business decisions
  • Engage with our customers and help find solutions
  • Work resiliently and professionally in everything they do

Engaging with disabled people

It is fundamental to our organisation that we really understand our customers. We use a number of opportunities to make sure that a wide range of views are heard.

  • Surveys and research help us understand what our customers are looking for
  • Close relationships with disability organisations help us to better understand our customers’ needs
  • Scholarship programmes provide financial support and work experience for disabled students each year