Our values


The way we work is central to delivering and meeting the needs and expectations of our customers. We embrace diversity, which enables us to have a wide variety of approaches and perspectives. It helps to improve our performance and create value for our customers.

Working to a clear set of corporate principles

  • Our work is guided by clear-cut principles that ensure we are working efficiently and strategically. These include:
  • Working closely with the Motability charity
  • Competing on value, customer service and disability expertise
  • Providing value for our stakeholders
  • Ensuring our financial position is strong and capable of sustaining the Motability scheme
  • Maintaining our status as an outstanding and responsible employer

Creating a positive working environment

To give our customers the best service, we work to ensure the highest performance levels across our company. Our performance culture looks to reward excellence and success – and that means our people:

  • Involve themselves in company policy and direction
  • Think commercially about key business decisions
  • Engage with our customers and help find solutions
  • Work resiliently and professionally in everything they do

Engaging with disabled people

It is fundamental to our organisation that we really understand our customers. We use a number of opportunities to make sure that a wide range of views are heard.

  • Surveys and research help us understand what our customers are looking for
  • Close relationships with disability organisations help us to better understand our customers’ needs
  • Scholarship programmes provide financial support and work experience for disabled students each year