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We exist to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world.
But our purpose isn’t just what we do, we live it across our entire organisation every day. It’s there in our service to our customers, in the innovation we drive, in the accessible buildings we work in. It’s us.
We are proud of our legacy, but we recognise the need to continually adapt to reflect the changing world we operate in and meet the changing needs of our customers. As our industry transforms, our experience helps us navigate it, bringing what we have learnt to the fore.
Learn more about us
Throughout our organisation there is a strong recognition that people and their engagement is fundamental to the success of Motability Operations.
Whichever team you join, we offer personal and professional support as well as opportunities for growth with targeted training programmes designed to maximise potential.
We have an excellent range of benefits including a 15% non-contributory pension, generous holiday allowance and private healthcare.
We have created values and behaviours that drive an emotional connection and an engaging culture for our people. These allow us to support our purpose through our everyday actions.
We believe in empowering our people, and creating a work environment that welcomes new thinking and talent to bring new ideas.
Listen to Lauren's experience as a coach in the Contact Centre.
Listen to Raaj's experience as a manager in Asset Risk.
Listen to Sophie's experience as a HR advisor and flexible working.
We're proud to have four employee networking groups, created as part of our Belonging@MO initiative, which ensure that our colleagues feel empowered to be their whole selves and thrive within our organisation.
The network groups are led by individuals from across the organisation and anyone is welcome to join. They feed into executive thinking and decision making.
Celebrating and leveraging the talents of people with physical and hidden differences
Supporting and amplifying the diverse voices of colleagues of all races, ethnicities and cultures
Creating gender equity and equal opportunity for all colleagues
Representing and celebrating our vibrant community of LGBTQ+ colleagues and providing a platform for growth and awareness
It’s important to us that our workforce is representative of the world we operate in.
We pride ourselves in breaking down barriers, not just for our customers but for our people, and actively encourage applications from candidates from a range of backgrounds.
By valuing our differences, we can all belong.
Our workspaces are not only hubs for providing space for creativity and collaboration but they are also designed to meet the highest possible environmental standards and first-rate disability access.
Our newest office in Edinburgh opened in September 2020 features modern purpose-built concepts such as video conference pods, gender neutral toilets and changing facilities, a restaurant and coffee shop together with a Wellbeing room for employees to take time out of their day. We also offer the facilities of our Edinburgh office to external friends of the Scheme to use for meetings.
Our ability to provide our best-in-class customer service and strive for new innovation is dependent on us continuing to welcome a range of skills and expertise. Our talent shapes the service we provide so we are keen to find the best people to help us deliver more in every area of the business.
At Motability Operations, there are opportunities to start or grow a career that has a real impact on real people.
Our early career programmes provide a variety of entry routes which include apprenticeships, scholarships and a placement-year programme as well as graduate opportunities. All of these programmes provide on-the-job training, so you get a rounded understanding of everything Motability Operations is about.
We look for talented and motivated people with fresh perspectives to join us and we provide opportunities in different areas of our business where you can develop your skillset and find out what makes our business and our people so special.
Our customer experience team is the pulse of our business. Everyday our customer experience specialists speak to thousands of our customers to offer support and advice and, ultimately, keep them moving. This is a vital role for our organisation and a rewarding experience for those looking to make a real difference to the lives of our customers.
Learn more about our customer experience specialist roles:
Want to find out more?
If you’re interested in what life is like at Motability Operations or have a question, get in touch with our recruitment team who will be happy to help.
Send us an email
Give us a call on 0207 654 4569