Our people and culture

Paul

Senior Customer Insight Analyst

I have been with MO since May 2006. Currently I work in the Customer Insight Team as Senior Customer Insight Analyst. My team support teams across Customer Services with forecasting, scheduling and reporting. I largely work on reports/requests from senior management to support strategic decisions, whilst also supporting my team’s development in technical skills. I love working with data to find insight which can then be used to deliver business change and improve our Customers’ experiences.

I am happy to say that I have felt supported in expressing my personality, sexuality and gender-expression by my team and wider department. This support has been augmented by the founding of the LGBTQ+ Networking Group, which has given me an even greater sense of community within MO. Whether you are in Bristol or London, you are always guaranteed to have a “hello” returned or a smile met. It makes coming to work something I genuinely enjoy and look forward to!

Vicky

Customer Operations Manager

I have worked at Motability Operations for nearly sixteen years. Before this I was working as a contractor in the offices in Bristol managing vehicle movements. After 18 months I decided I would like to pursue a Team Manager’s position within Motability Operations.

Fifteen years later and I am in my 13th different job and each one has given me new skills and enabled me to have a fantastic understanding of the business. I have managed many different teams within logistics, auction support, stock control, customer contact centre, forecasting & planning and customer solutions team.

I absolutely love working for Motability Operations, the culture is unique in that the company really cares about you! The investment into people is something I have never experienced before. Your opinions and views really matter and you have the opportunity to shape the company into what you want it to be.
 

Ian

 

Team Coach

I have worked at MO 6 years. I started my Motability career within our Customer Contact Centre, but for the past 2 years I have been working as a Team Coach. I absolutely love my role, which involves supporting colleagues with their development needs, working within a team to deliver a high level of customer service and continued quality monitoring to maintain performance standards.

As a gay male employee at Motability Operations, I feel very comfortable to come to work and be me, but realise that not everyone is lucky enough to be their authentic self at work. I am a member of the LGBTQ+ Networking Group who aims to increase awareness both within and outside of the business. I have always felt really supported by my Manager, and appreciated for not only the skills I bring to my role, but for the person I bring to work every day

Becky

Head of Business Delivery

I have worked for Motability Operations for 15 years and in my time here I have done a number of different roles. I started working in the finance team and spent time securing my CIMA accounting qualification. In the last 7 years I have moved in to roles in Vehicle Remarketing and more recently have lead the business elements of a large IT replacement programme, the delivery of our new leasing platform.

My current role has been an exciting challenge; it has allowed me to work with people from every area of the business and to play a key part in shaping the future of how we work.

The variety in the roles I have had at Motability Operations has given me a large breadth of understanding of the company and the opportunity to meet so many great people. Everyone at Motability Operations shows commitment and passion in what they do, making the company the success it is. Motability Operations is truly a great place to work, with a culture that is demonstrated daily by everyone who works here.
 

Mark

Financial Control Manager

I joined Motability Operations as an Assistant Accountant in 2005. During my 12 years here I have had six different roles within the Finance Department and have studied towards a professional accountancy qualification. My current role is Financial Control Manager and I am a Fellow of the Chartered Association of Certified Accountants.

As Financial Control Manager I manage two teams across both sites of the Company. In London I manage the Financial Accounting team, who are responsible for preparing the financial statements for publication in the Group’s Annual Report and Accounts, and the monthly Company Performance Report as well as providing technical accounting advice to various stakeholders and projects across the business. In Bristol I manage the Financial Reconciliations team who are responsible for ensuring the accuracy of the Group balance sheet, submitting the monthly VAT returns and ensuring that the Company is compliant with policies.

I thoroughly enjoy working at Motability Operations and believe in its culture to support and develop the people who work here. During my time here I have been fortunate enough to be involved in a number large-scale multi-stakeholder projects. Throughout these projects the company-wide culture has been evident where everyone has pulled together to work collaboratively and positively towards the same goal of achieving high-level results.
 

Dawn

IT Portfolio Manager

I joined Motability Operations in 2012 as the Overheads Accountant and it was immediately obvious to me that this would be a great company to work for, everyone was so friendly and approachable from day one! My background before joining Motability Operations is within Accountancy and managing teams, which are skills that this company has really let me utilise and helped me progress. I’m now in my fourth role after just over 5 years here and feel I have developed a lot but I am definitely still learning every day.

I spent 16 months in the Finance department before moving onto Business Systems to work as a Business Analyst. After just over a year I was then fortunate to be offered promotion to the Team Lead role where I managed a team of up to 12 Business Analysts. One of the highlights since moving to Business Systems has been working within a great project team on a large transformation programme to implement an IT system which went live in July 2017. This really was a fantastic opportunity to work with such passionate and dedicated people. I’m now on to other exciting challenges in my current role as IT Portfolio Manager where I oversee a portfolio of projects and management of the Project Managers, which I’m thoroughly enjoying.

Motability Operations is a brilliant company to be a part of where you can work with enthusiastic and supportive people and feel part of a great team. I’m sure it’s because of the culture here that it’s such a successful company, and it makes me feel proud to be a part of that.
 

Ben

BA Team Lead

I joined the Vehicle Remarketing department of Motability Operations straight from university in May 2009. I’ve been here even since, but in that time I’ve have held a number roles – from Sales Executive to Marketing Executive and through to my current role as Business Analysis Team Leader. Each new role has brought with it lots of new challenges and plenty of new lessons to be learnt. At each turn I have had great support from my managers and colleagues, with a guiding but driving leader when I first joined, helping me find my feet, to where I am now with my current manager, being much more hands off and trusting in my experience.

In my current role I split my days between managing a team of 6 very capable Business Analysts and leading the analysis activities on our latest IT project. The split gives me a huge amount of variation day to day; one day I’ll be running workshops, sticking post-it notes all over the walls and the next I might be sitting with someone in my team working on their development plan.
Motability Operations is a very driven company to work for, always expecting but also enabling its employees to perform to their best. With the frequent updates on companywide performance you can really see how you’re contributing to the bigger picture. This is why I’ve spent so long here so far with no intention of leaving - you get a real sense of pride, not just from what you’ve achieved yourself but also the company’s performance overall.
 

Jane

Bristol Campus Receptionist

I joined MO in 2002, and have been a Receptionist in our main Bristol building since 2013. My job entails main reception duties such as front of house, meet and greet, taxi bookings, etc. I also look after the PO’s and invoices for the Bristol Facilities Team for all of our buildings which l enjoy doing. The job is very varied and every day is different, I get to meet lots of different people from inside and outside the business.

The thing l love the most about working for MO is the fact that people are encouraged to be their authentic self, that way everyone can reach their best potential without discrimination in a safe environment. 

Richard

Dealer Development Manager

I have been employed by Motability Operations since July 2007. I spent the first five years working within mfldirect as a New Business Team Manager. My responsibilities were to firstly recruit and then implement a team to engage with both the used and franchise dealer network. This was to sign up and then aid dealers to become active buyers from mfldirect.

In October 2012 I moved into my role as a Dealer Development Manager covering the South West of England and now manage a selection of groups and independent dealerships. My role involves the day to day management of customer care, dealership performance and fleet growth within our network.

I enjoy my role working for Motability Operations as I see the way the Scheme can change our customers’ lives over the past 40 years. I see first-hand whether it is on dealer visits or attending our One Big Day events how passionate everyone is to represent the scheme. I would say we are unique in that we really work hard to deliver an exceptional customer experience with us and the dealer network.

Another endearing feature of our business is the on-going drive and determination by our directors and senior managers to improve not only the customers’ experience, but also that of the people employed here. Every year we see this with the annual employee survey, in particular the actions that always arise from it, and we also see it with the “look & feel” of the general management style.

I have a great team around me and I feel that the whole of the Dealer Relations Team and in particular, Dealer Development, now have all the resources required to deliver everything asked of it and I look forward to continuing on my journey with Motability Operations contributing what I can along the way.