We hope that your Family Fund Mobility Support car has helped keep your whole family mobile over recent months. Now that your lease is coming to an end you’ll need to get ready to hand your car back and decide how you will continue to keep mobile after this. Below we’ve included some practical help on what happens next and some information on Disability Living Allowance and joining the Motability SchemeOpens in new window.
Your car is due to be returned on your child’s third birthday and we will contact you a few weeks before this date to arrange the handback.
If you are in the process of applying for a Motability Scheme car, the dealer that you are placing the order for your new car with will arrange to take your Family Fund car back when your new car is ready. If you are not planning on joining the Motability Scheme we will discuss returning the car when we contact you. You can either drop the car off with your dealer or we can arrange to have it collected from your home at the end of your lease.
Please remember to return anything that came with your car, such as spare keys; locking wheel nut key, parcel shelf, handbook and service history book.
Now that your child is approaching three years old, you might like to start thinking about claiming DLA. DLA is designed to help with the additional costs of children who are under 16 and have difficulties walking or need much more looking after than a child of the same age who does not have a disability. There are two components to DLA – Care and Mobility. The Department for Work and Pensions (DWP) is responsible for processing applications for DLA and deciding which award your child will be entitled to. If you would like to lease a car from the Motability Scheme your child must have been awarded the Higher Rate Mobility Component of DLA. You can find out more about DLA on gov.uk/disability-living-allowance-childrenOpens in new window
The Motability Scheme is only able to lease vehicles to customers who are in receipt of an eligible mobility allowance, for children aged 3 to 16 this means that you must have applied and been awarded the Higher Rate Mobility Component of the DLA. If you have not yet applied for this allowance, find out more about it at gov.uk/disability-living-allowance-childrenOpens in new window
If you have successfully applied and been awarded the Higher Rate Mobility Component of DLA, then all you need to do next is visit one of the 5,000 dealershipsOpens in new window across the country and choose the most suitable car for your family. You must have at least 12 months remaining on your allowance when you place an application.
It all depends on which car you choose. We offer cars from all the major manufacturers so you have more than 2,000 to choose from – including MPVs and estates. Our standard car leases last for three years and there are around 100 cars that cost less than your weekly mobility allowance, meaning the remainder and any annual increases are paid directly to you. A further 200 or so cars cost your full weekly allowance – these are sometimes called nil Advance Payment as they cost all of your allowance but nothing further upfront. To have a wider choice, you can choose to add to your weekly mobility allowance by paying a one-off upfront Advance Payment. You can search all of the cars available to lease using our Car Search toolOpens in new window.
Each dealership that supplies the Motability Scheme has at least one trained specialist on hand to advise you on which cars might suit your needs. The specialist can arrange test drives and can also talk to you about adaptations. Once you have decided on the right car for your needs, your dealer will complete the simple online application while you are with them at the dealership. The legal appointee for the child must be at the dealership when placing the application. You will also need to bring the Certificate of entitlement from the DWP (this is the award letter stating which allowance has been awarded and the duration); proof of address (e.g. recent utility bill or bank statement); driving licences for anyone wishing to drive and details of any previous accidents or driving convictions. Anyone you wish to be added to the insurance as a named driver must either be present or have completed a Driver Fair Processing Declaration FormOpens in new window. Please note that if you are considering a WAV, all our suppliers provide home demonstrations of the most suitable vehicles and the application process will also take place at your home. It’s also worth noting that due to the conversion involved with a WAV, the lead time for a vehicle is likely to be longer than for a standard car. It is therefore very important that you ensure you submit your application for DLA and speak to a WAV supplier as soon as possible.
The dealer will complete the online application while you are with them at the dealership. The application then goes through a few simple checks to ensure the applicant is eligible and the drivers meet the insurance criteria. Once the application has been approved, which usually only takes a couple of days, your dealer will then be able to place the order for your new car. Your dealer will let you know about delivery lead times for the car you have ordered and will keep in touch with you throughout the handback process.
You can also choose to lease a Wheelchair Accessible Vehicle (WAV)Opens in new window, powered wheelchair or a scooterOpens in new window using your allowance. Additionally, we offer a range of adaptationsOpens in new window that can help make travelling easier or more comfortable. These can be ordered by your dealership at the same time as your new car.
Payments are simply deducted from your allowance every four weeks and paid directly to Motability Operations by the DWP. If you choose a car with an Advance Payment this needs to be paid upfront to the dealer before you take delivery of your new car.
If you are not able to afford the adaptations or the Advance Payment for the car that meets your needs, Motability, the Charity, may be able to offer financial helpOpens in new window by way of a grant. Grants are means tested and help is only given towards your everyday mobility needs. Please contact our Customer Services team on 0300 456 4566 letting them know that you are currently a Family Fund Mobility Support customer.
If transferring your child into a standard car becomes more difficult as they grow, or if their wheelchair gets bigger and more difficult to lift in and out of the car, there are two main options you can consider. Either a standard car with adaptationsOpens in new window to help access the car – such as a person hoist to lift your child in and out of the car, this can also be combined with a boot hoist to help stow the wheelchair. Or a Wheelchair Accessible Vehicle (WAV)Opens in new window, which is a vehicle that has been converted to allow a customer to remain in their wheelchair while travelling. A brand new WAV is available to lease on a five year agreement, and we also have the option of Nearly New WAVsOpens in new window on a three year lease. It’s worth considering these options if you think transferring your child may become more difficult within the next few years.
Our priority is providing the most appropriate solution to meet your needs. When you join the Scheme, we expect your product will meet your needs for the full length of the lease agreement; however if you have a good reason to terminate the agreement early, such as a change in your condition or lifestyle, we can be flexible with this. If we agree to terminate your lease you will only pay the cost of the lease until the vehicle is returned. If you paid an Advance Payment, we may refund this to you on a pro rata basis.
Up to three named drivers are included as part of your lease; these can be yourself, friends, family or carers. Two named drivers can be nominated when you place your application, then if you require a third driver during your lease, they can be added by contacting RSA Motability. Only drivers named under the permitted drivers section of your Certificate of Motor Insurance are covered to drive your car.
If you have any other questions about the Scheme, there is lots more information on our websiteOpens in new window, or call 0300 456 4566 and speak to one of our friendly Customer Services team.
Insurance – 0300 037 3737
Breakdown – 0800 73 11173 or 0333 202 1878
Breakdown (ROI) – 1800 535 005
Tyres – 0330 123 1531
Glass – 0300 037 9944
For more information during your lease please see your Family Fund Support Handbook Will download a resource(PDF 545KB)
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Motability Operations Limited is authorised and regulated by the Financial Conduct Authority under reference number 735390. Please see our Terms and Conditions for more information.