We believe that good governance is inseparable from our objective to run a high performing business. The internal structure of Motability Operations includes three senior committees and various sub-committees that focus on different areas of the organisation.
Find out more about our structure, Board and Executive Committee.
The Board has overall responsibility for the success of our business. It has control over the business governance, strategic direction, and financial processes.
Our Board comprises a:
Meet our executive team
The Executive Committee is responsible for the day-to-day management of the Group. It oversees our business strategy, supervises operational management, and provides structure and leadership for the business.
If you’d like to find out more about Motability Operations and the Scheme, feel free to get in touch with us by emailOpens email client .
Our customers are looking for greener choices so we aim to ensure that a range of cleaner vehicles are available. We are:
Our first goal is to help customers gain their independence and lead fuller lives through affordable, worry-free mobility. But we aim to go further and be a trusted, responsible business in many different areas.
Motability Operations has developed a Social Bond Framework under which it can raise debt to support the financing and refinancing of activities of a social nature, supporting the company’s purpose of providing customers with access to affordable, worry-free mobility. DNV GL Business Assurance Services UK Limited has been commissioned by Motability Operations to provide a Second Party Opinion external review of the Framework.
Motability Operations Social Bond Framework Will download a resource(PDF 3MB)
External Review by DNV GL Will download a resource(PDF 450KB)
We have a range of policies intended to improve the way we work and make sure we are maximising the efficiency and wellbeing of our employees:
These policies are made available to all employees through the company’s intranet, and are part of the induction pack for all new starters.
Download our Tax Strategy 2020 document here Will download a resource(PDF 156KB)
We deliver by listening to our customers and ensuring that we meet their requirements.
During the lockdown months of June and July call volumes increased by up to 60%, excluding these two months the KPI delivered was 77%
The average customer wait time during June, our busiest month, was only 6 minutes
Mobility is a priority to our customers. In the event of a breakdown our customers receive priority assistance, and with an average response time of 39.2 minutes during the year (compared with a KPI target of <42 minutes), customers are quickly attended to and are mobile again.
© Motability Operations Limited 2016
Motability Operations Limited is authorised and regulated by the Financial Conduct Authority under reference number 735390. Please see our Terms and Conditions for more information.