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- www.motability.co.uk

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Financial performance

45566_London Employee and Building Shoot Nov 2018 2

It is fundamental to our businesss model that we plan for the long term. That means we focus strongly on sustainability, making sure that we are able to support customers today, and long into the future.

From a financial perspective, we aim to be efficient in operations, and prudent in planning. Our financial strategy includes:

Maintaining a robust balance sheet and level of capital reserves that can cushion customers against economic shock, as well as reducing borrowing costs
Creating opportunities to access wider sources of competitive funding, and maintain our credit rating
Developing our partnerships with stakeholders
Ensuring our technology systems are reliable and future-proof.

Financial reports

Our annual and half year reports show how Motability Operations has performed over the years and has delivered consistently high levels of service, choice and affordability for customers. View our reports below for an overview of our business model and highlights of financial and non-financial performance.

Annual Reports

2020 Annual Report Will download a resource(PDF 6MB)

View the 2020 Annual Report online

Social Bond Framework

Motability Operations Social Bond Framework Will download a resource(PDF 3MB)

External Review by DNV GL Will download a resource(PDF 450KB)

Download our Annual Reports as PDFs below.

2019 Annual Report Will download a resource(PDF 3MB)

2018 Annual Report Will download a resource(PDF 3MB)

2017 Annual Report Will download a resource(PDF 2MB)

2016 Annual Report Will download a resource(PDF 5MB)

2015 Annual Report Will download a resource(PDF 3MB)

2014 Annual Report Will download a resource(PDF 4MB)

2013 Annual Report Will download a resource(PDF 1MB)

2012 Annual Report Will download a resource(PDF 3MB)

2011 Annual Report Will download a resource(PDF 3MB)

2010 Annual Report Will download a resource(PDF 1MB)

2009 Annual Report Will download a resource(PDF 3MB)

2008 Annual Report Will download a resource(PDF 1MB)

Half Year Reports

2019 Half Year Report Will download a resource(PDF 4MB)

2018 Half Year Report Will download a resource(PDF 2MB)

2017 Half Year Report Will download a resource(PDF 8MB)

2016 Half Year Report Will download a resource(PDF 1MB)

2015 Half Year Report Will download a resource(PDF 786KB)

2014 Half Year Report Will download a resource(PDF 1MB)

2013 Half Year Report Will download a resource(PDF 1006KB)

2012 Half Year Report Will download a resource(PDF 1MB)

2011 Half Year Report Will download a resource(PDF 2MB)

2010 Half Year Report Will download a resource(PDF 1MB)

Our overarching financial objective is to safeguard the long-term sustainability of the Motability Scheme.

Matthew Hamilton-James, Finance Director

Affordable vehicle choice at ‘nil advance payment’ >299

2020 299

2019 350

2018 340

2017 360

We aim to maintain the availability of at least 200 cars that are funded solely by the assignment of the customer’s disability allowance. During the year to September 2020 we exceeded this target with at least 299 models at any one time.

Relative affordability - % cheaper than alternative 44 %

2020 44

2019 45

2018 45

2017 45

We benchmark ourselves using commercial contract hire quotations. These are usually unavailable to the general public and are likely to be less expensive than personal contract purchase quotations. Our economies of scale, operational efficiencies and a VAT concession (which is passed onto customers in lease pricing) deliver the majority of this differential.

% of vehicles sold online at the end of lease 77 %

2020 77

2019 78

2018 77

2017 78

Selling via our online sales channel, ‘mfldirect’, provides an effective, low-cost route to market which facilitates the management of our high volume of disposals, and also ensures a competitive sales environment through which we seek to maximise our net return. During the year to September 2020, 77% of vehicles were sold online.

Motability Operations

Motability Scheme website: motability.co.uk

Motability Charity website: motability.org.uk

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Our Awards and Accreditations

© Motability Operations Limited 2016

Motability Operations Limited is authorised and regulated by the Financial Conduct Authority under reference number 735390. Please see our Terms and Conditions for more information.