Financial performance

It is fundamental to our businesss model that we plan for the long term. That means we focus strongly on sustainability, making sure that we are able to support customers today, and long into the future.

From a financial perspective, we aim to be efficient in operations, and prudent in planning. Our financial strategy includes:

• Maintaining a robust balance sheet and level of capital reserves that can cushion customers against economic shock, as well as reducing borrowing costs
• Creating opportunities to access wider sources of competitive funding, and maintain our credit rating
• Developing our partnerships with stakeholders
• Ensuring our technology systems are reliable and future-proof.