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We are the company that brings the Motability Scheme to over 600,000 disabled people.
As operators of the Motability Scheme, we aim to provide a wide range of cars, Wheelchair Accessible Vehicles, scooters and powered wheelchairs that meet our customers' disability needs.
For over 35 years, our affordable worry-free package has helped to keep thousands of disabled people mobile.
We are owned by the UK's four major banks - Barclays, HSBC, Lloyds and RBS.
Our governance processes and key relationships make us more efficient.
Our approach is guided by a firm set of values that help us deliver excellent customer service.
Motability Operations established to run the Motability Scheme overseen by Motability (the registered charity). Disabled people able to exchange their mobility allowance to lease a Motability vehicle. Participating manufacturers were British Leyland (Rover), Chrysler (Peugeot), Ford and Vauxhall.
The Government introduced a number of changes including the removal of car tax for leased cars, which made the Motability Scheme more affordable.
New Disability Living Allowance (DLA), combining mobility and care elements, introduced in 1992. This led to a growth in the numbers of people joining the Scheme.
By 1997, with 21 manufacturers participating on the Scheme, customers benefited from expanded choice. Each manufacturer offered a range of models including Citroen, Fiat, Mazda, Nissan, Peugeot, Renault.
Online application system introduced removing need for customers to complete lengthy paperwork at the dealership when applying for a Motability car.
Good Condition Bonus introduced for customers handing car back in good condition with no claims made.
Mileage allowance for Motability customers increased to 60,000 miles from 45,000 miles for a three-year contract. Drivers able to travel further during their lease without incurring excess mileage charges.
Motability Operations took over the Powered Wheelchair and Scooter Scheme from 1 July 2010 with a choice of around 300 powered wheelchair and scooter products.
Powered Wheelchair and Scooter Scheme reached a milestone of 10,000 customers, a growth of over 20% in two years.
First 100% electric vehicle available to lease through the Motability Scheme, the Nissan Leaf, increasing the range of environmentally friendly vehicles available. To date, the Motability Scheme has supplied over three million cars from over 30 participating manufacturers to help disabled people with their mobility needs. Customer satisfaction levels remain high at 98% (CSI index, October 2013).
Mike joined our executive team in June 2002 and was appointed CEO in September 2003.
Our objectives and targets are underpinned by four strategic pillars, which help us improve our long-term viability and meet customers' needs.