Worry-free mobility

As operators of the Motability Scheme, we aim to provide a wide range of cars, Wheelchair Accessible Vehicles, scooters and powered wheelchairs that meet our customers'  disability needs.

 

Who we are

For over 35 years, our affordable worry-free package has helped to keep thousands of disabled people mobile.

How we provide worry-free mobility

Our structure

We are owned by the UK's four major banks - Barclays, HSBC, Lloyds and RBS.

Who are Motability Operations?
Customer-opening-boot-of-Motability-car

How we operate

Our governance processes and key relationships make us more efficient.

How we work
Motability-employee-in-wheelchair

Our values

Our approach is guided by a firm set of values that help us deliver excellent customer service.

Learn more about these principles

  1. 1978-1997

    1. 1978

      First-car-presentation-1978

      Motability Operations established to run the Motability Scheme overseen by Motability (the registered charity). Disabled people able to exchange their mobility allowance to lease a Motability vehicle. Participating manufacturers were British Leyland (Rover), Chrysler (Peugeot), Ford and Vauxhall.

    2. 1989

      UK-car-tax-disc

      The Government introduced a number of changes including the removal of car tax for leased cars, which made the Motability Scheme more affordable.

    3. 1992

      Wheelchair-customer-by-red-car

      New Disability Living Allowance (DLA), combining mobility and care elements, introduced in 1992. This led to a growth in the numbers of people joining the Scheme.

    4. 1997

      Cars-in-row-against-blue-sky

      By 1997, with 21 manufacturers participating on the Scheme, customers benefited from expanded choice. Each manufacturer offered a range of models including Citroen, Fiat, Mazda, Nissan, Peugeot, Renault.

  2. 2004-2013

    1. 2004

      Online-applications-launched

      Online application system introduced removing need for customers to complete lengthy paperwork at the dealership when applying for a Motability car.

    2. 2005

      Smiling-customer-in-driver-seat-of-car

      Good Condition Bonus introduced for customers handing car back in good condition with no claims made.

    3. 2007

      Couple-in-car-as-driver-and-passenger

      Mileage allowance for Motability customers increased to 60,000 miles from 45,000 miles for a three-year contract. Drivers able to travel further during their lease without incurring excess mileage charges.

    4. 2010

      Customers-using-scooters

      Motability Operations took over the Powered Wheelchair and Scooter Scheme from 1 July 2010 with a choice of around 300 powered wheelchair and scooter products.

    5. 2012

      Customer-in-powered-wheelchair-chatting-to-dealer

      Powered Wheelchair and Scooter Scheme reached a milestone of 10,000 customers, a growth of over 20% in two years.

    6. 2013

      Nissan-Leaf-Acenta

      First 100% electric vehicle available to lease through the Motability Scheme, the Nissan Leaf, increasing the range of environmentally friendly vehicles available. To date, the Motability Scheme has supplied over three million cars from over 30 participating manufacturers to help disabled people with their mobility needs. Customer satisfaction levels remain high at 98% (CSI index, October 2013).