Our Graduate Programmes give you real responsibility from day one, alongside on-the-job training and workshops to hone your professional skills. As a graduate, you will quickly gain exposure to the whole of our business, making key contacts throughout, with your work creating a lasting impact for our customers and colleagues. By the end of your 18-month programme, you should have gained a real depth of knowledge and experience and be confident to apply for a role outside the programme.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we are open to discussing any part-time and flexible working requests, building on our culture of trust, empowerment, and flexibility.
The programme we offer in Mobility Services is an exciting opportunity to work in teams responsible for customer support, dealer management, transitioning our insurance provider, and marketing and digital development. There is a huge variety of roles, and you don't require a specific degree to apply. For more information or to make an application click on the link below.
Our IT programme offers you the chance to get involved in projects and planning, IT development and delivery, and operational roles within IT, including cybersecurity and cloud platform engineering. To apply, you'll need to have a computer science-based degree. For more information or to make an application click on the link below.
We believe that everyone in our organisation should be given the opportunity to excel, so we offer you real responsibility to make an effective contribution from your first day.
On the 4-week induction programme, you'll gain useful contacts across the whole organisation. Then you'll be placed in your business area and moved through projects that align with your interests. The placements we offer are real roles, so you will get hands-on experience of the activities in each department and get involved in projects and initiatives to help you grow your career with us.
Our graduate intake is small, so we can consider your individual skills and aspirations alongside business needs when coordinating your projects and development.
Throughout the programme, we make sure that you can develop your expertise and key business skills to become an invaluable member of the Motability Operations team.
Our Graduate Programme is robust and challenging and, with a combination of on-the-job and workshop training, you will gain the confidence to make an impact in each of your placements - and beyond. You are guided through the Programme by a Sponsor from our Senior Management Team and a Mentor who understands how our business runs, so you can make the most of your placements with regular feedback. You will also be buddied with a current or previous Graduate who can share their Programme experiences with you.
We expect a lot from our graduates, so we offer a generous reward package:
Our business performance is strong, but our colleagues are what make us a truly successful place to work. We want to make everyone feel welcome as soon as they start with us, and so we have Networking groups that cover disability, ethnicity, gender and our LGBTQ+ colleagues, with all groups open to all employees. We believe this helps us to hear from our colleagues’ diverse experiences and better support them in the workplace. That's why 95% of our colleagues would recommend us as a good place to work.
We also ensure that everyone is supported both in work and beyond, which is why we offer free weekly yoga, a cycle to work scheme, mindfulness sessions, and a confidential Employee Assistance Programme, amongst other mental health and wellbeing benefits. All employees are provided with a laptop, so where your placement allows, you will be able to combine office and homeworking.
Alexander, 2020 Graduate intake
Dan, 2020 Graduate Intake
Lucy, 2020 Graduate intake
Rob, 2019 Graduate intake
Lucy, 2019 Graduate Intake
Georgia, 2019 Graduate Intake
Ellie, 2018 Graduate intake
Will, 2018 Graduate intake
Ollie, 2018 Graduate intake
Current Placement: Customer MI
Alexander joined in October 2020 and his first placement is in Customer Services.
I joined Motability after a 9-month internship at an investment bank. I was drawn to this grad scheme because I wanted something rotational, as well as the opportunity to develop both technical and communication skills.
The graduate scheme started off with a month-long induction, which enabled us to gain a broad overview of Motability Operations and their unique customer proposition. For me, the highlight was shadowing contact centre colleagues (virtually of course). Listening-in on live calls provided me with first-hand insights into Motability’s unparalleled customer service.
Then, in late October, I started my first placement in Customer MI. Since then, I’ve learnt how to write SQL queries, analyse large datasets and navigate Google Analytics. There has been a strong emphasis on training and learning. Although I don’t have any direct interaction with customers, everything I’m working on is underpinned by a drive to improve our understanding of them, as well as their experience with us.
Although the current work from home set-up due to the pandemic does come with certain limitations, everyone in my team has been supportive. I have daily Zoom calls with different colleagues to work on collaborative projects and to discuss relevant topics. I’m very much looking forward to meeting everyone in person.
The graduate scheme has been fast-paced and very rewarding. In just 5 months, I feel as though I’ve really been able to add value to my team and develop a range of both soft and hard skills. I look forward to further developing them in my next placement.
Business Management, Manchester Metropolitan University
Current Placement: Customer Services
Dan joined in October 2020 and his first placement is in the Customer Contact Centre.
I joined the Motability Operations Graduate Programme in October 2020. I graduated from Manchester Metropolitan University in 2018 with a Business Management degree and had previously been working in sales before joining the business.
When I joined in October, we were put straight into an initial 3-week induction programme that aimed to give us an in-depth understanding of the business and each of its functions. Although this was all delivered remotely due to restrictions imposed by the lockdowns, it still gave us a great insight into the business and an opportunity to start building our network of people across the organisation.
Following our induction weeks, I began my first placement, working within the Customer Contact Centre on recruitment. Having recently opened a new Contact Centre hub in Edinburgh, the business has had a recruitment drive to get the office up to capacity to ensure we can continue to meet our customers’ needs and deliver excellent customer service. This has meant bringing all recruitment in-house and adapting the process to ensure it gives us the opportunity to find and recruit the very best customer advisors. The pandemic also meant we needed to adapt further, having to turn the whole process into a virtual one to enable recruitment throughout the lockdown periods. Being a part of the team throughout this time has given me great skills and experience, as we have had to remain flexible and find solutions to the various challenges the pandemic has given both our team and the business.
Alongside this work, I have also been given the opportunity to engage in other projects and continue to expand my network. One being an opportunity to work with the Customer Contact Centre leadership team to establish an online resource that allows employees across the function to raise questions and ideas in an ongoing and collaborative way.
Lucy joined in October 2020 and her first placement is in the Communications Team.
My first four weeks at Motability Operations were filled with inductions to all the various departments and networking groups, allowing me to gain an insight into the business structure and culture. It also certainly got me acquainted with virtual introductions and the workings of Zoom – essential knowledge whilst covid-19 restrictions remained in place. During this month, I was able to get to grips with the workings of the business and gain a sense of the increasing importance of Diversity & Inclusion.
My first placement was with the Communications Team working on the Customer Virtual Assistant, found on the scheme website. Before joining the Graduate Scheme, I had previous experience in more traditional Customer Service roles, so I was excited and intrigued about managing a digital customer communication channel. As part of my placement, I had full responsibility for the Virtual Assistant, managing its day-to-day to ensure it provided a good customer experience. It included evolving the conditioning to ensure it captured customer language, reviewing content and analysing customer feedback to identify areas of improvements. Due to the ever-changing COVID-19 restrictions and their implications on the scheme, it was also part of my responsibilities to engage with different business areas to ensure the Virtual Assistant is kept up to date with the necessary information. Aside from this, I also actively looked beyond my daily tasks to explore the role automation can play in delivering efficient customer service - that does not compromise the experience. It was an aspect of the placement that I particularly enjoyed, as it allowed me to be creative and work collaboratively alongside different teams.
Reflecting on my first seven months on the Graduate Scheme, I have already gained huge amounts of experience and exposure to people across the business. I have thoroughly enjoyed starting my career, albeit virtually, here at MO and look forward to what my future holds with the business.
Business & Management, University of Reading
Current Placement: Human Resources, London
Rob joined in October 2019 and his first placement was in the Project Management Office in Business Systems.
Having graduated from the University of Reading in 2019 where I studied Business and Management, I was keen to join a Graduate Scheme which allowed me to explore multiple areas of interest before landing in a final role. Having thoroughly enjoyed the five-week induction programme, I have now been at Motability Operations for 18 months where I’m coming to the end of my second placement.
I completed my first placement in the Programme Management Office (PMO) within Business Systems. The PMO team ensure that every programme and project under our IT Portfolio is delivered in line with the project delivery framework and governance controls in which the PMO team define and maintain. During my time within the PMO, I was responsible for supporting one of our major IT programmes, leading the comms initiatives for the entirety of Business Systems, and assisting on the implementation of our new resourcing approach through Clarizen (our online project management tool). As someone with no previous experience within IT, the PMO was a great first placement as by nature the role exposed me to stakeholders across multiple teams and allowed me to develop my understanding of the world of IT.
Due to the sudden and unforeseen circumstances the world found itself due to the Covid-19 pandemic, we were extended in our first placements for a further 6 months as the company adapted to working remotely. It was a really interesting time to be within Business Systems who were at the forefront of adapting our business to remote working. As a company Motability Operations has been extremely supportive during the pandemic, truly putting its employees and customers first and I could not have felt more supported over the past year.
I am now coming to the end of my second placement where I have been working as a Vehicle Risk Analyst within Asset Risk. Alongside the team, I have been responsible for accurately and efficiently forecasting and re-forecasting the resale values of our cars on fleet. The role is substantially different from my previous and has pushed me outside of my comfort zone, providing opportunities to work with large data sets and present in front of senior managers. I have also led a review into the premiums we apply to the resale value of automatic vehicles on our fleet which has enabled me to refine my analyst skills. Overall, the placement has enabled me to build a strong understanding of how the resale side of our business works, as well as building my knowledge of the issues affecting the automotive industry now and in the future.
Alongside my placements, I am also a member of the LGBTQ+ Networking Group where we work to increase the awareness of the LGBTQ+ community and ensure there is an inclusive environment for those identifying as LGBTQ+. This involves a wide range of activities such as organising Motability Operations Pride, LGBTQ+ History month and working alongside HR to ensure working policies reflect the LGBTQ+ community, just to name a few.
I will soon be joining HR for my final placement where I will be working on our Diversity and Inclusion initiatives as well as a project focusing on our employee brand.
Biological Sciences, University of Birmingham
Current Placement: Digital Marketing, London
Lucy joined in October 2019 and her first placement was in Communications and Development Team.
Chances are, many of you reading this will be interested in one way, shape or form, of joining Motability Operations (MO). I too, came to these Graduate blogs to read about life at MO and decide whether to send in my application! It didn’t take long for me to realise the MO Graduate Scheme was exactly what I needed – the opportunity to rotate around a business, whose company values aligned strongly with my own, and whose work positively impacts the lives of hundreds of thousands of people around the UK.
The interview and assessment process were smooth and efficient – before long I was meeting my two fellow graduates in London and embarking on an intense, but incredibly rewarding, induction month. Travelling to various locations, and networking with all areas of the business, no stone was left unturned. After getting to grips with the company, experiencing the culture and connecting with the people, it was straight into our first placements. I was particularly apprehensive as the role was in the Communications and Development Team, which meant I was packing up and moving to Bristol! The role involved taking ownership of our customer ‘Virtual Assistant’ (otherwise known as the Q&A bot on the customer website). A big responsibility for a first placement, but the confidence and trust placed in me by the team was incredibly motivating. I was 5 months into the placement when national lockdown number 1 was announced and it was goodbye Bristol offices, hello working from home! Our first placement was extended for a further 6 months while we adjusted as a workforce and, after a successful year in the Comms team, it was time to move onto my second placement.
While working on the Virtual Assistant I got a taste of the digital world and saw how we are working hard to improve our digital offering as a business. At this stage our Customer Account was still in its infancy. I decided this sounded like an exciting area to get involved in and secured my second role as a Digital Customer Product Specialist. My responsibilities include managing and resolving customer impacting incidents and working with the business to investigate and determine the future of the account. I am also in charge of running the newly formed, Customer Experience Forum - a space for the business to put heads together to ensure we are providing a consistent and cohesive journey across all our customer touchpoints. Alongside my second placement I have been co-project managing Mental Health Awareness Week 2021 with fellow grad Georgia; this has been a great opportunity and experience so far.
During my Digital Customer placement, a new and exciting digital project – DXP (Digital Experience Platform) caught my attention. I have secured my final placement working within the Digital Marketing team in London implementing the DXP. As this project is still in its inception, I’m not 100% sure what this placement will entail, but I’m thrilled to be involved and look forward to getting stuck in.
Psychology & Education, Southampton University
Current placement: Digital Customer, London
Georgia joined in October 2019 and her first placement was in the Customer Contact Centre.
It was a little while ago now that I applied to the Graduate Programme here at Motability Operations. I took a slightly different pathway after graduating from university. I decided to save up and go travelling on a bit of a gap year and once I got back, I worked in marketing at a private hospital for a couple of years. The work I did at the hospital has proven invaluable when applying at MO as I had a great understanding of how important it is to put customers first within a commercial business. My placements so far on the graduate programme have only built on this and enabled me to develop my commercial awareness.
Right from the outset, it was amazing to see how much support you get within the Graduate scheme. From your peers to your mentors and sponsors, you receive continued encouragement and get exposed to so many different people and areas of the business. This is what stood out to me when first onboarding!
I started my journey within the Customer Contact Centre and my first placement was within the recruitment team. By being embedded in the front-facing customer teams I was able to gain an integral insight into our customers and the scheme. My main objectives for this placement was to develop the onboarding process for successful candidates, to streamline this experience and ensure these candidates were receiving all the support they required. My other key objective and an area I found particularly rewarding was implementing a measurement tool to help standardise the application process.
Usually, the graduate placements are 6 months long and we were due to move to our second placements in April 2020, however, due to Covid-19 the decision was made to extend our first placements until we returned to a more ‘business as usual’ way of working. This allowed me to become even more immersed within Customer Services and was involved in various initiatives to help support the team during a challenging time.
I started my second placement in October 2020 within Vehicle Remarketing (VRM) as a Digital Marketing Executive. I was keen to move into this area as it was going to expose me to a different side of MO with a different customer base and an opportunity to improve my digital application knowledge. I have been involved in many areas across the digital and development team, on top of BAU I have led 2 projects to ultimately improve the customer experience and positively impact our commercial position within VRM. The experience I have gained from this product ownership has taught me invaluable skills. I have been able to effectively manage stakeholders by conducting frequent project updates and I have identified the importance of collaborative working by hosting workshops and being heavily involved in user experience sessions.
The experience I have gained from VRM has been instrumental. I was thrilled by the level of responsibility that was awarded to me and has ultimately set me up perfectly to begin the last leg of my journey in the Graduate scheme as a product specialist in Digital Customer.
English Literature, Sheffield University
Current placement: Channel Marketing, London
Ellie joined in October 2018. Her first placement was in Customer Services in Bristol.
I applied to the Motability Operations Graduate Programme whilst I was finishing my final year at university after finding the role advertised on Milkround. What attracted me the most was the opportunity to experience a diverse range of placements, allowing me to expand and develop my commercial skills.
My first four weeks within the company were busy and informative, allowing the other Graduates and me the opportunity to meet our colleagues from all departments. This meant that I was able to get a detailed understanding of the organisation before I began my first placement, so I felt much more prepared going into it. My main advice for those first four weeks is to make the most of the opportunity to spend time with each department, to ask questions and really make sure you've learnt and absorbed as much as you can.
My first placement has been within the Customer Contact Centre, working on recruitment and implementing a new digital approach. The skills I've learnt within this placement have been invaluable to my career progression. During my placement, I've had the opportunity to work on various projects while supporting the contact centre's ongoing expansion. These projects have varied from restructuring the candidate experience to help project manage a new digital interviewing programme. The new digital approach has been a particularly exciting part of the placement as Motability Operations is one of the first to implement this method. Within this project, I've had the opportunity to help with the programme's design and structure, working collaboratively within the department to make sure the platform generates the best results.
Philosophy, Manchester Metropolitan University
Current placement: Project Management Office, London
Will joined in October 2019. His first placement was in Customer Services in Bristol.
I joined Motability Operations around seven months ago, on 1 October 2018. I had graduated with a degree in Philosophy a year earlier and worked in sales for six months. The Motability Operations Graduate Scheme appealed to me as the opportunities to work in different business areas would allow me to develop a broader commercial understanding and a more varied skill set.
I started in October with a one month induction period, which gave me a thorough understanding of the business. Finding out about each department allowed me to enhance my understanding of Motability Operations and the role each department plays.
After my month induction, I began my first placement in the Internal Communications Team, and my main objective was to develop the customer-facing Virtual Assistant. I have had very varied responsibilities across the whole project, such as content creation, developing a better user experience and creating operational reports for various stakeholders. The role has also given me technical skills such as HTML coding, project management, and supplier relations.
Overall my start to life at MO has been an incredible journey, and I look forward to developing a career here. The Graduate Scheme allows applicants to get involved with real work, which can be challenging; however, it is equally worthwhile.
Sport Management, Loughborough UniversityCurrent placement: Customer Services, Bristol
Ollie joined in October 2018. His first placement was in Dealer Services in Bristol.
I have now been on the Motability Operations Graduate Programme for six months, where my first placement as Business Briefings Coordinator in Dealer Services is coming to a close. Working in Dealer Services has allowed me to appreciate how vital the relationship between Motability Operations and our dealerships are in facilitating the scheme for our disabled customers.
Coordinating a series of business briefings involving over 3,000 dealers, scheme partners, and manufacturer contacts carries a significant responsibility level, something I have enjoyed immensely.
Spending time with so many people across various levels of the business at the briefings has allowed me to build some great working relationships that I will look to develop further during the rest of the graduate programme. Working closely alongside an external event support company, I have planned many logistical elements of these prestigious events, managing external stakeholder relationships and Motability volunteers working at the events. Gaining experience of both people and project management so early on in my time here demonstrates the trust and real responsibility given to graduates, which is a great aspect of the programme.
As well as a line manager, graduates are assigned a buddy (older graduate), mentor (senior manager) and a sponsor (Director). These regular meetings to discuss your progress or any issues you may have highlights the excellent support network available to graduates. As well as getting guidance, it's reassuring to have people in senior positions that are so willing to listen and help you with anything you want to discuss.
I have also participated in multiple workshops, including a workshop on improving my presentation skills. I found the interactive training in this session especially helpful and have already implemented many hints and tips when presenting to Motability colleagues. The office's highly welcoming atmosphere has made me feel part of a team, and I will miss Dealer Services greatly; however, I am looking forward to starting my new role within Customer Services next month.
What is the application process?
Whether you join us in Mobility Services or IT, our application process is simple - just submit your CV. We are interested in you as a person, so we won't make you sit through any psychometric tests, but this means your initial application needs to impress our recruitment team. If it does, here's what happens next:
What do I need to apply?
You'll need to have graduated recently (or be due to graduate in the next year) with a 2.2 undergraduate degree or above (for our IT Programme this needs to be in Computer Science) and have some work experience, ideally in a business background but this is not essential.
I have a disability. Can I apply?
Yes! We encourage applications from candidates from a range of backgrounds, including those with disabilities. We are a disability confident employer and are committed to interviewing any applicant with a disability that meets the minimum criteria for our vacancies.
Our recruitment process is designed for you to display your skills and desire to work for us. We are committed to ensuring personalised adjustments are made so that you can perform to your potential. If you require any support or adjustments for any reason including a disability or health reason, please let us know as soon as possible by contacting us directly at email@example.com or 02076544569 - any information given will be treated in confidence.
Disabled applicants can find advice about recruitment and selection processes, how to manage their disability in the workplace and links to useful resources at MyPlus Students’ ClubOpens in new window
What happens at the end of the programme?
Following your time working in various placements, you can expect to have substantial insight into Motability Operations and be well placed to take on a role outside the programme. Many of our graduates have gone on to have lasting and diverse careers within the organisation, and the skills you gain will help you to become a knowledgeable, adaptable and confident future professional.
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