Our Graduate Programmes give you real responsibility from day one, alongside on-the-job training and workshops to hone your professional skills. As a graduate, you will quickly gain exposure to the whole of our business, making key contacts throughout, with your work creating a lasting impact for our customers and colleagues. By the end of your 18-month programme, you should have gained a real depth of knowledge and experience and be confident to apply for a role outside the Programme.
We have opportunities across many different areas within operations, including customer and dealer services and in our marketing function. There is a huge variety of roles, and you don't require a specific degree to apply
There's the chance to get involved in projects and planning, IT development and delivery, and operational roles within IT, including cybersecurity and cloud platform engineering. To apply, you'll need to have a computer science-based degree .
We believe that everyone in our organisation should be given the opportunity to excel, so we offer you real responsibility to make an effective contribution from your first day.
On the 4-week induction programme, you'll gain useful contacts across the whole organisation. Then you'll be placed in your business area and moved through projects that align with your interests. The placements we offer are real roles, so you will get hands-on experience of the activities in each department and get involved in projects and initiatives to help you grow your career with us.
Our graduate intake is small, so we can consider your individual skills and aspirations alongside business needs when coordinating your projects and development.
Throughout the programme, we make sure that you can develop your expertise and key business skills to become an invaluable member of the Motability Operations team.
Our Graduate Programme is robust and challenging and, with a combination of on-the-job and workshop training, you will gain the confidence to make an impact in each of your placements - and beyond. You are guided through the Programme by a Sponsor from our Senior Management Team and a Mentor who understands how our business runs, so you can make the most of your placements with regular feedback. You will also be buddied with a current or previous Graduate who can share their Programme experiences with you.
We expect a lot from our graduates, so we offer a generous reward package:
Our work environment is unique – we are friendly and flexible whilst still being commercial - and we pride ourselves on the highest standards of customer and employee satisfaction. That's why 96% of our colleagues would recommend us as a good place to work. We also ensure that everyone is supported both in work and beyond, which is why we offer free weekly yoga, a cycle to work scheme, mindfulness sessions, and a confidential Employee Assistance Programme , amongst other mental health and wellbeing benefits. All employees are provided with a laptop, so where your placement allows, you will be able to combine office and homeworking.
Ellie, 2018 Graduate intake
English Literature, Sheffield UniversityCurrent placement: Channel Marketing, London
Ellie joined in October 2018. Her first placement was in Customer Services in Bristol.
I applied to the Motability Operations Graduate Programme whilst I was finishing my final year at university after finding the role advertised on Milkround. What attracted me the most was the opportunity to experience a diverse range of placements, allowing me to expand and develop my commercial skills.
My first four weeks within the company were busy and informative, allowing the other Graduates and me the opportunity to meet our colleagues from all departments. This meant that I was able to get a detailed understanding of the organisation before I began my first placement, so I felt much more prepared going into it. My main advice for those first four weeks is to make the most of the opportunity to spend time with each department, to ask questions and really make sure you've learnt and absorbed as much as you can.
My first placement has been within the Customer Contact Centre, working on recruitment and implementing a new digital approach. The skills I've learnt within this placement have been invaluable to my career progression. During my placement, I've had the opportunity to work on various projects while supporting the contact centre's ongoing expansion. These projects have varied from restructuring the candidate experience to help project manage a new digital interviewing programme. The new digital approach has been a particularly exciting part of the placement as Motability Operations is one of the first to implement this method. Within this project, I've had the opportunity to help with the programme's design and structure, working collaboratively within the department to make sure the platform generates the best results.
Will, 2018 Graduate intake
Philosophy, Manchester Metropolitan UniversityCurrent placement: Project Management Office, London
Will joined in October 2019. His first placement was in Customer Services in Bristol.
I joined Motability Operations around seven months ago, on 1 October 2018. I had graduated with a degree in Philosophy a year earlier and worked in sales for six months. The Motability Operations Graduate Scheme appealed to me as the opportunities to work in different business areas would allow me to develop a broader commercial understanding and a more varied skill set. I started in October with a one month induction period, which gave me a thorough understanding of the business. Finding out about each department allowed me to enhance my understanding of Motability Operations and the role each department plays.
After my month induction, I began my first placement in the Internal Communications Team, and my main objective was to develop the customer-facing Virtual Assistant. I have had very varied responsibilities across the whole project, such as content creation, developing a better user experience and creating operational reports for various stakeholders. The role has also given me technical skills such as HTML coding, project management, and supplier relations.
Overall my start to life at MO has been an incredible journey, and I look forward to developing a career here. The Graduate Scheme allows applicants to get involved with real work, which can be challenging; however, it is equally worthwhile.
Ollie, 2018 Graduate intake
Sport Management, Loughborough UniversityCurrent placement: Customer Services, Bristol
Ollie joined in October 2018. His first placement was in Dealer Services in Bristol.
I have now been on the Motability Operations Graduate Programme for six months, where my first placement as Business Briefings Coordinator in Dealer Services is coming to a close. Working in Dealer Services has allowed me to appreciate how vital the relationship between Motability Operations and our dealerships are in facilitating the scheme for our disabled customers.
Coordinating a series of business briefings involving over 3,000 dealers, scheme partners, and manufacturer contacts carries a significant responsibility level, something I have enjoyed immensely.
Spending time with so many people across various levels of the business at the briefings has allowed me to build some great working relationships that I will look to develop further during the rest of the graduate programme. Working closely alongside an external event support company, I have planned many logistical elements of these prestigious events, managing external stakeholder relationships and Motability volunteers working at the events. Gaining experience of both people and project management so early on in my time here demonstrates the trust and real responsibility given to graduates, which is a great aspect of the programme.
As well as a line manager, graduates are assigned a buddy (older graduate), mentor (senior manager) and a sponsor (Director). These regular meetings to discuss your progress or any issues you may have highlights the excellent support network available to graduates. As well as getting guidance, it's reassuring to have people in senior positions that are so willing to listen and help you with anything you want to discuss.
I have also participated in multiple workshops, including a workshop on improving my presentation skills. I found the interactive training in this session especially helpful and have already implemented many hints and tips when presenting to Motability colleagues. The office's highly welcoming atmosphere has made me feel part of a team, and I will miss Dealer Services greatly; however, I am looking forward to starting my new role within Customer Services next month.
What do I need to apply?
You'll need to have graduated recently (or be due to graduate in the next year) with a 2.2 undergraduate degree or above and have some work experience (ideally in a business background).
When will applications open?
Applications for the 2021 intake are now closed. Please check back in Autumn 2021 for our 2022 intake.
I have a disability. Can I apply?
Yes! We encourage applications from candidates from a range of backgrounds, including those with disabilities, and we are committed to creating a supportive and inclusive environment. We make adjustments wherever possible, to make sure our colleagues have their diverse needs met.
If you would like to apply to our Graduate Programme, please read our application guidance notes Will download a resource(PDF 110KB) first, as these outline our minimum requirements for your application and CV.
Disabled applicants can find advice about recruitment and selection processes, how to manage their disability in the workplace and links to useful resources at myplusstudentsclub.com/
I'm on a work permit. Can I still apply for the Graduate Programme?
Yes. We can accept applications from non-EU nationals as long as you hold the right to work in the UK for the Graduate Programme duration.
What happens at the end of the programme?
Following your time working in various placements, you can expect to have substantial insight into Motability Operations and be well placed to take on a role outside the programme. Many of our graduates have gone on to have lasting and diverse careers within the organisation, and the skills you gain will help you to become a knowledgeable, adaptable and confident future professional.
What is the application process?
Whether you join us in Operations or IT, our application process is simple - just complete the application form and answer a few short statements. We are interested in you as a person, so we won't make you sit through any psychometric tests, but this means your initial application needs to impress our recruitment team. If it does, here's what happens next:
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